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PJCC Refund Policy

Refund Policies for Individual & Series Classes

Specific Policies for Aquatics, Fitness Classes, & Spa Services

Refund Policy for Aquatics Classes: All withdrawal requests must be made in writing through email or done in person by the 15th of the current month for a next month cancellation. No partial refunds are honored.

Cancellation Policy for Personal Training: To cancel an appointment without charge, you must contact your trainer at least 24 hours before your scheduled appointment. If you fail to cancel at least 24 hours in advance, you will be charged for a full session.

Cancellation Policy for Private Pilates: To cancel an appointment without charge, you must contact your trainer at least 24 hours before your scheduled appointment. If you fail to cancel at least 24 hours in advance, you will be charged for a full session.

Cancellation Policy for Pilates Reformer: To cancel your Pilates Reformer class without charge, you must contact your instructor or send an email to pilates@pjcc.org at least 24 hours before your scheduled class. Our staff requires 24 hours to reschedule your appointment and fill the empty space. Your Pilates package will be activated on the day of your first class, and will expire 35 days after that date.

Cancellation Policy for TRX: To be cancelled without charge, TRX cancellations must be made 24 hours prior to start time of the class. Your TRX package will be activated on the day of your first TRX class, and will expire 35 days after that date.

Cancellation Policy for HITT: High Intensity Team Training (HITT) packages expire 35 days after sale date. To be cancelled without charge HITT cancellations must be made 24 hours prior to start time of the class.

Cancellation Policy for WOW: To be cancelled without charge WOW cancellations must be made 24 hours prior to start time of the class. Your WOW package will be activated on the day of your first WOW class, and will expire 35 days after that date.

Cancellation Policy for Spa Services: To cancel your appointment without charge Spa cancellations must be made 12 hours prior to the start time of your appointment.

Requesting a Refund

Requests must be made in writing to:

PJCC Program Registration, Attn: Refund Requests
800 Foster City Blvd.
Foster City, CA 94404.

Refunds are computed from the date written notice is received and will appear as credits on PJCC house accounts immediately after being processed. Refunds may take 5–7 business days to be processed. There will be a $10 processing fee for refunds made by check or credit card.The PJCC is not responsible for providing makeup classes or issuing refunds for programs missed as a result of illness, travel, emergencies or other events beyond the control of the PJCC. All classes are subject to minimum enrollment.

The PJCC reserves the right to cancel classes by refunding all fees where the minimum enrollment is not met. The PJCC reserves the right to close facilities for maintenance, change rooms for best utilization or substitute teachers when necessary.

Programs such as Early Childhood Education, Camp, events, trips and tours are subject to their own cancellation and refund policies, which supersede those policies stated above. Please contact individual departments for specific departmental policies.