Refund Policies for Membership

Center Member’s may cancel membership from the PJCC by giving advance written notice on or before the 15th of the month. The Primary Member may cancel all households on the account.  Membership cancelation will become effective on the last day of that month. Cancelation notices received on or after the 16th of the month will become effective on the last calendar day of the following month. Dues will continue to accrue until the cancelation is effective. No cancelation will be effective, and dues shall continue to be payable hereunder, until all required payments have been received by the PJCC.

PJCC reserves the right at any time to terminate the membership or privileges there under of any member for failure to comply with the terms the Membership Agreement or with any of the rules and regulations adopted by the PJCC or for any conduct PJCC determines in its discretion to be improper or in any way contrary to the best interest of PJCC and its membership.

Cancelation notice may be given by e-mailing Member Services (memberservices@pjcc.org) or by calling 650.212.7522 and speaking with a Member Services representative.

Refund Policies for Individual & Series Classes

Specific Policies for Aquatics and Fitness Classes

Refund Policy for Aquatics Classes: All withdrawal requests must be made in writing by email (aquatics@pjcc.org) or done in person at the aquatics office by the 15th of the current month for a next month cancellation. No partial refunds are honored.

Cancellation Policy for Personal Training: To cancel an appointment without charge, you must contact your trainer at least 24 hours before your scheduled appointment. If you fail to cancel at least 24 hours in advance, you will be charged for a full session.

Cancellation Policy for Private Pilates: To cancel an appointment without charge, you must contact your trainer at least 24 hours before your scheduled appointment. If you fail to cancel at least 24 hours in advance, you will be charged for a full session.

Cancellation Policy for Pilates Reformer: To cancel your Pilates Reformer class without charge, you must contact your instructor or send an email to pilates@pjcc.org at least 24 hours before your scheduled class. Our staff requires 24 hours to reschedule your appointment and fill the empty space. Your Pilates package will be activated on the day of your first class and will expire 35 days after that date.

Cancellation Policy for WOW: To be cancelled without charge WOW cancellations must be made 24 hours prior to start time of the class. Your WOW package will be activated on the day of your first WOW class and will expire 35 days after that date.

Requesting a Refund

Refunds are computed from the date written notice is received and will appear as credits on PJCC house accounts immediately after being processed. Refunds may take 5–7 business days to be processed. There will be a $10 processing fee for refunds made by check or credit card. The PJCC is not responsible for providing makeup classes or issuing refunds for programs missed as a result of illness, travel, emergencies or other events beyond the control of the PJCC. All classes are subject to minimum enrollment.

The PJCC reserves the right to cancel classes by refunding all fees where the minimum enrollment is not met. The PJCC reserves the right to close facilities for maintenance, change rooms for best utilization or substitute teachers when necessary.

Programs such as Early Childhood Education, Camp, events, trips, and tours are subject to their own cancellation and refund policies, which supersede those policies stated above. Please contact individual departments for specific departmental policies.